Help / FAQ - Questions about language trip

This is Worddy's help section where you can find our most frequently asked questions. If you cannot find your answer, our team is here to support you.


What is Worddy ?
Worddy is a booking platform that makes it easier to find, compare, book and pay online your language trip.


Where is located?
Worddy’s head quarter is located in Malta. 
Malta is the first destination that Worddy offered and decided to establish its main office there to facilitate the relationships with schools and clients.


I need a visa, how does it work?
Before proceeding to the payment of the course / accommodation of your choice, you will have to create an account with all the necessary information (name, nationality, age ...)

If you need a visa, you will have to tick the box 'yes', in which case you will have to download the copy of your passport.

Once the payment has been made and the booking confirmation received, the school will send you a letter that must be provided when applying to your Visa.

Once you have obtained your Visa, you can inform the school.

If however your visa was refused, the full refund will be made and the reservation will be canceled.

Language course

How will my language level be determined?
To determine your English levels and be able to put yourself in a class of your levels. After your payment, you will receive access to take an online test that lasts between 45 and 75 minutes.

The goal is to try to do without outside help to know your real levels.

If you have not had the time to do the test before you leave, you can do it on the first day of classes (Monday mornings) at school.

During your stay, it is possible that the school puts you in a class of a higher level if you progress well.


What type of accommodation do you offer ?
On our site you can find 3 types of accommodation:

- Local host family
- Apartment shared with other international students
- School residence
- Hotel 1 to 4 *


Where I can find the details of my booking ?
You can find the details of your reservation in the confirmation emails we sent you and in your Worddy account in the "My Bookings" section.


Which payment methods does Worddy accept?
You can pay your trip by credit card (Visa, Master Card) or Paypal directly online (no extra charge), or by bank transfer.


What are the cancellation costs?
Cancellation fees are different for each partner school. That's why we put a link at the bottom of every school page, so you can check the school cancellation terms.

Travel & Safety

Can I book my flight/train with Worddy ?
At the moment you can not directly pay for your ticket with Worddy.
Our customer service can advise you on your choice of airline tickets.

To compare airline tickets, we recommend these two platforms:
- Jetradar
- Avionero